The Partner:
The UFCW National Health and Welfare Fund represents workers from across grocery, retail, and healthcare industries, among others. These workers were on the frontlines during COVID-19, and their contributions continue to have an outsized impact on the economy.

The Challenge:
What would it look like for a healthcare benefits partner to match the dedication that UFCW members exemplified during the depths of the pandemic? How could we deliver a support solution so dedicated, compassionate, and capable that these workers felt fully taken care of as they continued to work through unprecedented, challenging circumstances?

The Solution:
We partnered with Fund leadership to create a high-touch care model for members with complex healthcare needs. A dedicated Member Care Advocate (MCA) is now embedded within the Fund’s benefits team, providing members with the greatest care needs the expertise of a certified clinician who serves as a clinical and benefits concierge on their behalf.

This role takes our promise to deliver proactive, tailored service one step further, mirroring the passion that UFCW members bring to their jobs.

  • CONSISTENCY: The reliability of a single care partner who knows members by name.
  • COMPASSION: Proactive, empathetic handholding ensures the most vulnerable members are taken care of.
  • CLARITY: Thoroughly addresses all member concerns with transparency.
  • COORDINATION: Members aren’t left to manage multiple calls to physicians or pharmacies on their own.
  • COST-SAVINGS: Optimizes pharmacy benefits to deliver greater value to members.
  • COMFORT: UFCW leadership has peace of mind knowing their members’ healthcare needs are met.

UFCW Health and Welfare Fund Outcomes:

  • 1,200 + direct member engagements to date
  • $2 million+ clinical savings to the Fund

“EmpiRx Health’s high-touch care model is the right approach to member access and cost-containment.
They have raised the bar on what our Fund expects from all our healthcare service providers.”
— Glenn Di Biasi, Fund Administrator, UFCW National Health and Welfare Fund